Privacy Policy
Effective Date: February 21st, 2026
Last Updated: February 21st, 2026
HCBS Logistics ("we," "us," or "our") operates the website https://www.hcbslogistics.com (the "Site") and provides courier, same-day delivery, last-mile logistics, mobile notary, port services, airplane-on-ground (AOG) recovery, and related transportation services, primarily serving South Florida and surrounding areas.
This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit our Site, request a quote, book a delivery, schedule a notary service, submit inquiries, track shipments, or otherwise interact with our courier and logistics services.
By using our Site or engaging our courier services, you consent to the practices outlined in this Policy.
We are dedicated to protecting the privacy of our customers, senders, recipients, and website visitors in full compliance with applicable U.S. federal and Florida state laws.
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1. Information We Collect
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Information You Provide: When booking deliveries, requesting quotes, using our contact form, or communicating with us, we collect your name, business name (if applicable), email address, phone number, pickup/drop-off addresses, package details, recipient information, delivery instructions, payment details (processed securely by third-party providers), and any identification required for notary or regulated shipments.
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Shipment & Service Data: Sender/recipient names and addresses, package descriptions, tracking numbers, delivery signatures, proof-of-delivery photos, notary acknowledgments, and related logistics data necessary to complete courier services.
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Automatically Collected Data: IP address, browser type, device information, pages visited, referral sources, and interaction timestamps collected via server logs and cookies when you visit the Site.
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Cookies & Similar Technologies: We use essential cookies for functionality (e.g., session management, quote forms) and may use analytics cookies to improve our courier booking experience. You can manage preferences through your browser.
We do not collect sensitive financial or health data beyond what is strictly required to perform courier and notary services.
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2. How We Use Your Information
We use your information to:
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Process, schedule, route, and complete courier deliveries, notary services, port transfers, AOG recoveries, and related logistics requests.
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Provide real-time tracking, delivery updates, and proof-of-delivery documentation.
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Respond to inquiries, send quotes, confirm bookings, and communicate service status.
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Ensure regulatory compliance (e.g., TSA/TWIC for port/airport services, notary record-keeping).
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Detect and prevent fraud, theft, or misuse of our courier network.
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Improve service quality, optimize routes, and enhance the customer experience on our Site and in operations.
3. Sharing & Disclosure
We do not sell personal information. We share data only as needed:
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With independent drivers, subcontractors, or partner carriers required to fulfill deliveries.
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With secure third-party providers (e.g., payment processors, mapping/routing software, analytics tools) under strict confidentiality agreements.
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To comply with legal obligations, subpoenas, transportation regulations, or government requests.
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In the event of a merger, acquisition, or asset sale involving our courier business.
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With your explicit consent or when you direct us to share (e.g., providing recipient contact info).
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4. Data Security
We employ industry-standard safeguards—including encryption for data in transit, secure servers, access controls, and regular security reviews—to protect shipment details, customer information, and Site data. While we strive for robust protection, no courier or online system is completely immune to risk.
5. Data Retention
We keep personal and shipment information only as long as necessary to complete deliveries, provide tracking history, meet legal/notary retention requirements (typically 10 years for notary journals in Florida), resolve disputes, or comply with regulations—then securely delete or anonymize it.
6. Your Rights & Choices
You may have rights under applicable law (including CCPA/CPRA if you are a California resident) to access, correct, delete, or request details about your data. To exercise these rights or opt out of non-essential cookies, contact us using the details below. We will respond promptly and in accordance with the law.
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7. Children's Privacy
Our courier services and website are not directed to children under 13. We do not knowingly collect personal information from children.
8. Third-Party Links & Services
Our Site may link to third-party tools (e.g., tracking maps or payment gateways). We are not responsible for their privacy practices.
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9. Changes to This Policy
We may update this Privacy Policy. Changes will be posted here with the new effective date. Continued use of our courier services or Site after updates constitutes acceptance.
10. Contact Us
Questions about our privacy practices or your data? Reach us at:
HCBS Logistics, LLC
3301 North University Drive, Suite 100 #1047
Coral Springs, FL 33065
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Thank you for choosing HCBS Logistics for your courier needs.
Safe and timely deliveries are our priority.
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